Refund Policy
At RenoCrafted, we strive to provide exceptional home renovation and flipping services that meet your expectations. However, we understand that sometimes things may not go as planned. Below is our refund policy to ensure clarity and transparency regarding your purchases and services.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Service Issues: If the work completed does not align with the agreed specifications in the contract, please notify us within 14 days of project completion.
- Material Defects: If the materials used are defective or not as described, we will assess the situation within 30 days of discovery.
How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact our customer service team at [email protected].
- Provide your order details and a description of the issue.
- Attach any supporting documentation or photographs, if applicable.
Refund Processing
Once your request is received, we will review it within 5 business days. If eligible, we will process your refund and notify you via email. Refunds will be issued in the original form of payment.
Non-Refundable Services
Please note that certain services may be non-refundable, including:
- Design consultations that have been completed.
- Custom orders or materials that were specifically sourced for your project.
Contact Us
For any questions regarding our refund policy, please feel free to reach out to us. We are here to assist you:
- Email: [email protected]
- Phone: (555) 123-4567
Thank you for choosing RenoCrafted. We appreciate your trust in us for your home renovation and flipping needs!